1§. Definition of the Vendor
1. Owner of the Shop is:
kutku Maciej Zamojski
street Marszałkowska 27/35 m.47
00-639 Warsaw
NIP: 5423188120
REGON: 388333382
ING: 89 1050 1025 1000 0092 8344 4306
§2. General terms
1 The online store at www.kutku.pl (hereinafter referred to as the Store) conducts retail sales via the Internet on the basis of these Regulations (hereinafter referred to as the Regulations).
(2) The Regulations are an integral part of the sales contract concluded with the customer.
(3) The condition for the conclusion of a sales contract is the acceptance of the Regulations by the Customer.
4. prices listed in the Store are gross prices (include VAT).
5 The goods available in the Store are free from physical and legal defects.
§3. Orders
(1) Orders can be placed through the form available on the Store’s website (customer basket).
(2) After placing an order, a message is sent to the indicated e-mail address with information on the next steps in the processing of the order. In addition, it may also happen that a Store Employee will contact by phone in case of any questions or concerns.
(3) The condition for the execution of the order is that the customer provides data that allows verification of the customer and the recipient of the goods. The store confirms acceptance of the order by sending a message to the e-mail address provided during ordering, describing the subject of the order. The store has the right to refuse an order, limit the method of payment or demand prepayment if the order raises reasonable doubts about the veracity and reliability of the data provided or the method of payment.
(4) The parties are bound by the information contained on the Store’s website next to the purchased goods at the time of placing an order, in particular: the price, the characteristics of the goods, their features, the elements included in the set, the dates and method of delivery.
(5) The information on the Store’s website does not constitute an offer within the meaning of the Civil Code. When placing an order, the customer makes an offer to purchase specific goods. The contract of sale is concluded when the Store confirms the Order by sending the Customer an email confirming the Order.
(6) If a form of payment by bank transfer is selected, the order completion date will be calculated from the moment when the funds for the Customer’s order are credited to the Store’s bank account. Standard turnaround time is from 3 to 7 business days.
(7) The Client agrees to issue and send electronically, to the e-mail address indicated by the Client, an electronic image of settlement documents, in particular, such as: VAT invoices with attachments, corrective VAT invoices with attachments and forms. This consent also authorizes the Store to issue and send VAT invoices in electronic form, in accordance with the Decree of the Minister of Finance of December 17, 2010. On sending invoices in electronic form, the rules for storing them and the procedure for making them available to the tax authority or tax inspection authority.
8 The store shall be liable to the customer on the basis of the warranty law regulated by the Civil Code of April 23, 1964. (Journal of Laws No. 16, item 93, as amended) for a period of 24 months. A detailed description of the complaint procedure can be found in §6 of these regulations.
§4. Payments
1 The customer has a choice of payment methods:
(a) electronic payment via Przelewy24 service belonging to PayPro SA with its registered office at ul. Kanclerska 15, 60-327 Poznań, NIP 779 236 98 87, REGON 301345068
(2) Shipping prices are specified in the order summary.
(3) The condition for the release of goods is payment for the goods and shipment.
§5. Shipping
1 The ordered goods are shipped by the Store via courier companies:
(a) Polish Post
(b) InPost
(c) DHL
(d) FedEx
(e) DPD
(f) Orlen Parcel
(2) The shipping date is extended by the period between the placement of the order and the date of crediting the amount due to the Store’s bank account.
(3) The store is not responsible for delays in delivery of goods lying on the side of shipping companies (such as the Polish Post Office or a courier company).
§6. Complaints
1. In the case of non-conformity of goods with the contract, the Customer should first contact the Store, sending to the e-mail address info@kutku.pl a detailed description and photos of the defect. If the Store initially approves the complaint, the customer should send back to the Store the advertised goods along with a brief description of the discrepancy. Shipping costs are paid by the customer. The address to which the customer should send back the goods (with the note “complaint”):
kutku.pl – complaint
street Marszałkowska 27/35 m.47
00-639 Warsaw
e-mail: info@kutku.pl
(2) The store shall respond to the customer’s complaint within 14 days after returning the goods with a description of the discrepancy.
(3) When the realization of a legitimate complaint involves sending the customer new goods or removal of non-conformities, the cost of delivery shall be borne by the Store.
(4) If the complaint is accepted, the Store shall reimburse the Customer for the cost of shipping the goods. If the Customer has chosen a method of delivery of the item other than the cheapest offered by the Store, the Store will not reimburse the Customer for the additional costs incurred by the Customer. The Store will only refund the cost of the cheapest delivery of the item to the Customer (the cost of the goods and the cheapest cost of delivery from the Store to the Customer that is available at the time of return on the Store’s website).
(5) Individual settings of the Client’s computer and monitor that cause erroneous or distorted display of information about goods (such as colors), cannot be the basis for a complaint.
(6) Any customer may use out-of-court means of handling complaints and claims. In this regard, it is possible for the customer to use mediation. Lists of permanent mediators and existing mediation centers are provided and made available by the Presidents of the relevant District Courts.
§7. Right of withdrawal
(1) Pursuant to the Law on Consumer Rights of May 30, 2014. The customer has the right to withdraw from the contract without giving any reason, before the order goes to execution on account of personalized products and their individual performance for the customer according to the guidelines in the order.
(2) The returned product should be in the original packaging and have no signs of use – otherwise the customer loses the right to withdraw from the contract.
(3) The right of withdrawal is effective if the customer sends within 14 days from the date of delivery of the goods to the customer, a statement of withdrawal from the contract. To meet the deadline it is sufficient to submit a statement before its expiration. The statement should be submitted on a form, the model of which is attached to the Law on Consumer Rights of May 30, 2014. (constituting Appendix No. 1 to the Store’s regulations – downloadable at the bottom of this page), by e-mail to: info@kutku.pl and attaching the above form to the parcel containing the returned goods.
(4) The customer shall return the goods to the Store within 14 days of the declaration of withdrawal at his expense. The customer shall bear only the direct costs of returning the goods. The store does not accept return shipments sent COD and return shipments sent to parcel machines. The return shipment should be sent to the address (with the note “returns”):
kutku.pl – returns
street Marszałkowska 27/35 m.47
00-639 Warsaw
e-mail: info@kutku.pl
(5) Promptly, but within a maximum of 14 days of receipt of the return shipment, the Store will refund the payment (the cost of the goods and the cheapest cost of delivering them from the Store to the Customer as available at the time of return on the Store’s website) using the same method of payment used by the Customer, unless the Customer has expressly agreed to a different method of return that does not involve any costs for the Customer.
(6) If the Customer has chosen a method of delivery of the item other than the cheapest offered by the Store, the Store will not reimburse the Customer for the additional costs incurred by the Customer. The store will only refund the cost of the cheapest delivery of the item to the customer.
7 The right of withdrawal does not apply to the Customer in the following cases of contracts:
(a) in which the subject of performance is a non-refabricated item, manufactured to the Customer’s specifications or serving to meet his individualized needs,
(b) on the provision of services, if the Store has fully performed the service with the express consent of the Customer, who was informed before the start of the service, that after the performance by the Store will lose the right to withdraw from the contract;
(c) in which the subject matter of the performance is things that, after delivery, due to their nature, become inseparable from other things;
8. items with individual printing, engraving are not subject to the right of withdrawal. They are non-refabricated items, manufactured to the customer’s specifications or to meet his individualized needs. (Law on Consumer Rights of May 30, 2014 (art.38)).
§8. Privacy protection
(1) By placing an order, the customer agrees to the processing of his personal data only for the purpose of processing the order.
(2) The customer may also give separate consent to receive advertising and promotional materials from the Store, including a trade newsletter (newsletter).
(3) The customer has the right to access and correct his personal data, to request the cessation of its processing and to object to its processing.
§9. Intellectual property
(1) It is forbidden to use any materials published on the Store’s website (including photos and descriptions of goods) without the written consent of the Store.
§10. Entry into force and amendments to the Regulations
(1) The Regulations shall come into force as of the date of publication on the Store’s website.
(2) These Regulations may be amended. Changes to the Terms and Conditions will be published on the Store’s website. Information about changes to the Terms and Conditions will be sent to the Customer at the e-mail address indicated in the order. Amendments to the Regulations shall become effective 14 days after their publication. The store considers that the customer has accepted the changes to the Terms and Conditions, if the customer has not terminated the contract before the amended Terms and Conditions came into effect.